Question 1

What is the difference between air cargo and sea cargo?

Accepted Answer

Air cargo is generally used for faster or more time-sensitive shipments. Sea cargo is commonly used for larger or less urgent shipments. Rates and timelines depend on the cargo and destination.

Question 2

Do you offer balikbayan box shipping?

Accepted Answer

Contact our team to confirm current balikbayan box sizes, prices, pickup availability, destination coverage, and shipping schedules.

Question 3

Can you pick up cargo from my home?

Accepted Answer

Pickup may be available in participating areas. Provide your address or ZIP code so our team can check availability.

Question 4

How much does shipping cost?

Accepted Answer

Shipping prices depend on the shipping method, package dimensions, weight, contents, pickup location, and destination. Request a personalized quote for current pricing.

Question 5

How long will delivery take?

Accepted Answer

Estimated shipping and delivery times depend on the service selected, destination, carrier schedule, customs processing, weather, and other conditions. Contact us for the latest estimated timeframe.

Question 6

What items are prohibited?

Accepted Answer

Prohibited and restricted items vary by carrier, transportation method, and customs regulations. Contact us before packing medicines, liquids, batteries, food, electronics, high-value items, hazardous materials, or regulated products.

Question 7

Can I track my shipment?

Accepted Answer

Tracking availability depends on the service used. Contact our team with your receipt or shipment reference number for assistance.

Question 8

What information do I need to request a quote?

Accepted Answer

Please provide your pickup location, destination, cargo type, number of packages, dimensions, estimated weight, contents, and preferred shipping method.

Question 9

Do you ship anywhere in the Philippines?

Accepted Answer

Delivery coverage may vary by city, province, island, and current service availability. Contact us to confirm your recipient's location.

Frequently Asked Questions

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